WooRank is getting bigger! We’re delighted to introduce Jay, our newest Customer Success Team Member. Jay, who hails from Los Angeles, United States, joined us in June, bringing with him 13 years’ experience in the customer service industry.

Fast Facts

  • Name: Jay
  • Age: Presently still young
  • Position @WooRank: Customer Success
  • Languages you speak: English
  • Brief bio: I have been in the customer service industry for 13 years, management for 12, and have spent 8 years in sales. I have experience in digital marketing, SEO, and am wannabe/amateur programmer in C# and Python.

The Important Questions

  • What’s something you’re surprisingly good at? Being correct. Being right? Being an introvert. Actually, I love solving problems. Not mathematics but real life scenarios. Being in the customer service industry, I get to help people solve their problems and learn from them. The definition of “being” is that you can be wrong and still want to be right.

  • What’s your favourite online time waster? Netflix, TechCrunch, BGR, Gadget Flow, IMDB, Ted Talks, PyCon videos, cruising through Github and stealing codes to learn how to code. I should just stop here.

  • If you were stranded on a desert island, what 3 things would you bring with you? If I have crash landed from an airplane, I would take the marker beacon and radio my way out of the island, satellite phone for deliveries and a solar panel with batteries.

  • Do you have any hobbies? Mountain biking, kayaking, cigar smoking, whiskey tasting. Watching movies, tv shows, reading books (non-fiction history)

  • What celebrity would you most enjoy meeting in real life? I'd want to meet James Cameron and see him working on the Avatar series.

  • What excites you most about becoming a WooRanker? Understanding that changes are inevitable and we get to figure out what needs to be done. Being part of a team where we love to learn, accept mistakes and advance forward.

  • Do you pronounce .gif with a hard g or a soft g? You mean “jee”, “hee” or “gee”? Or “juh”, “huh” or “guh”? I would say “Geef” as if you are trying to prolong the "e" but at the same time shorten it, turning "e" into "f" at the same time. How is everyone else pronouncing giphy.com? I’ll probably go with that crowd. But for now I pronounce it as “Geef”.