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You can cancel your subscription anytime in the Upgrade/Downgrade section of your WooRank account (please note that the drop-down menu available in the Support Center is different from the one in your WooRank account).

Your access will then be terminated at the end of the current billing period. 

  • Step 1:

  • Step 2:

 

If you would like to switch from paying with PayPal to paying with your credit card (or vice versa) you will need to follow these steps:

1) Cancel your subscription 

2) Depending on what plan you are on. Select the following Pro Plan or Premium Plan

 

Send a message to Support (support@woorank.com) If you have any issues or concerns.

You can access your billing data & invoices anytime in the My account section. 

If you are an existing client, your credit card payment may have failed for a number of reasons.

Here is a list of the most common cases that we see:

  • The monthly card spending limit has been reached.
  • The card has expired.
  • Your card has been reported lost and your new billing information has not been updated in your WooRank Account.

To fix the problem, you can go to your account page ("My account") and update your billing information.

We have an automated process in place which attempts to bill your card several times before your account gets automatically canceled for non-payment.

You can change your plan whenever you want. To do so, just log in to your WooRank account, click your email address in the upper right-hand corner, select "Upgrade/Downgrade" from the drop-down menu and select your new plan:

 

  • An upgrade from a Pro plan to a Premium plan will be pro-rated. You will be billed the pro-rated fee immediately upon upgrading.

  • A downgrade from a Premium plan to a Pro plan will result in credit applied to your account from the remaining monthly pro-rated balance.
    Please note that it is only possible to downgrade if you have a single Advanced Review in your account. Please take care to choose the one Advanced Review you would like to keep active in your new account and delete the others.

Plans are billed monthly and will renew automatically on the same day each month. Your initial payment will come on the 14th day after sign up. You can cancel anytime.

Also, If you signed up on the 14th day of the month at 10:04 AM, your account will be processed for billing 14 days from the day you signed up, at 10:05 AM. 

> More information about our 48-Hour Refund Policy can be found on this page.

Please note that we cannot change the content of an invoice that has already been issued. For this reason, please ensure that WooRank is aware of any essential information to be included on invoices before your first charge (address, name of the company, VAT, etc.).



Invoices/receipts are available and printable within your WooRank account by clicking on your email in the upper right side of your page and selecting the "My account" option from the drop-down menu.

 

Please note that we cannot change the content of an invoice that has already been issued. For this reason, please ensure that WooRank is aware of any essential information to be included on invoices before your next billing date (address, name of the company, VAT, etc.).

If you wish to change your billing address shown on your invoice, please contact support(@)woorank.com

(IVA/ TVA/ BTW/ MwSt)

We have to add the VAT rate of your country to all clients based in the European Union without a valid VAT number and ALL clients based in Belgium (as required by law).

Please note that we cannot alter invoices already issued. As a consequence, make sure to add all your billing details and VAT number before any payment. You can add/update your VAT number and billing details anytime in the "My account" section. 

If you are a company who pays monthly via PayPal please make sure that you send your VAT number directly to our Customer Care team (support@woorank.com) in order to avoid VAT charges. 

Please note that in order for VAT to be properly removed from your invoice, your VAT number must be from the same country as your credit card or PayPal account.

 

What if I have any other questions?

Feel free to contact us and we will be glad to answer any questions you may have.